SHIPPING QUESTIONS
Visit our Shipping Policy page for answers to most shipping questions.
When will I receive my order?
ALL ITEMS EXCEPT BOOKS AND POSTCARDS: Your items will arrive in 5 to 10 business days. These items are print-on-demand. 97% of orders are shipped within 5 business days. More than 50% of orders are shipped within 3 business days or less.
BOOKS AND POSTCARDS: These items are shipped via USPS Media Mail and will arrive in 3 to 9 business days. Those who live closer to Minneapolis will receive them sooner.
Different items ship separately and may arrive on different days.
It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office—in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please email us at emilaninfo@gmail.com with your order number and a correct delivery address—we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time. If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.
Order is marked as delivered - but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it—we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
ORDER & RETURNS QUESTIONS
Visit our Refund Policy page for answers to most refund questions.
I have a problem with my order—what do I do?
Please send us a short description of the damage or error, pictures, and order number within 30 days after receiving the order. Send it to emilaninfo@gmail.com,
Please note that there’s no need to return damaged products—simply send us a few photos.
Do you accept returns?
We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size. Returns for the wrong size will not be accepted unless we sent a size different than what you ordered.
If the product you received is damaged then please refer the question "I have a problem with my order—what do I do?" and follow the instructions there.
Can I cancel my order? / Can I make changes to the order?
All orders are final—we cannot cancel orders once they have started production. Please get in touch with emilaninfo@gmail.com ASAP to see if it is possible to cancel the order.
OTHER QUESTIONS
Get in touch with us at emilaninfo@gmail.com.